For Parvai, I’d keep the privacy policy transparent and proportionate to a small, relationship-led business rather than using an unnecessarily intimidating corporate template. It should still cover website purchases, Shopify/payment processing, WhatsApp and email conversations, international clients, photographs or information shared for commissions, and statutory record-keeping.

Privacy Policy

At Parvai, trust extends beyond the products we make and the relationships we build. We respect the privacy of our patrons and are committed to handling personal information responsibly, transparently and only for legitimate purposes connected with our work.

This Privacy Policy explains the information we may collect, why we collect it, how it may be used and shared, and the choices available to you when you interact with Parvai through our website, email, WhatsApp, telephone or other official channels.

Information We Collect

Depending on how you interact with Parvai, we may collect information such as your:

• Name and contact details;

• Email address and telephone number;

• Billing and shipping address;

• Order and purchase history;

• Payment and transaction references;

• Tax or invoicing information where required;

• Product preferences and measurements where voluntarily provided;

• Correspondence with our team through email, WhatsApp or other communication channels; and

• Information, photographs, references or specifications voluntarily provided for commissions, recreations, customisation or other services.

Our website may also automatically collect certain technical information, such as browser or device information, IP address, cookies and information about how visitors interact with the website.

How We Use Your Information

We use personal information only where reasonably necessary to operate Parvai and serve our patrons. This may include:

• Processing and fulfilling purchases;

• Receiving and verifying payments;

• Raising system-generated tax invoices and maintaining transaction records;

• Arranging shipping and delivery;

• Communicating regarding orders, commissions and enquiries;

• Providing customer support;

• Undertaking alterations, customisation or commissioned work;

• Understanding a patron's previous purchases where relevant to an ongoing relationship;

• Maintaining accounting, tax and statutory records;

• Preventing fraud and protecting the security of our transactions and website;

• Improving our products, services and website experience; and

• Communicating information about Parvai's work, collections or activities where appropriate and permitted.

We do not collect personal information simply for the purpose of accumulating data.

Payments

Payments made through our website may be processed through secure third-party payment providers such as Razorpay or through authorised banking and UPI channels.

Parvai does not ordinarily receive or store complete debit-card or credit-card information processed directly by an authorised payment gateway. Payment providers process such information according to their own security and privacy requirements.

We retain the transaction information reasonably required for order reconciliation, accounting, invoicing and statutory record keeping.

Shopify & Website Services

Our online store is operated using Shopify. As part of providing our website and e-commerce services, certain information may be processed by Shopify and other technology providers necessary for the operation, security and functionality of the store.

These providers may process information according to their respective privacy policies and applicable laws.

Shipping & Service Providers

Where necessary to fulfil an order or provide a requested service, relevant information may be shared with trusted third parties such as:

• India Post and other courier providers specifically requested by a client;

• Payment processors and banking partners;

• Website and technology service providers;

• Accounting, taxation and professional advisers; and

• Service providers required to complete a particular transaction or service.

We provide only the information reasonably necessary for the relevant purpose.

Artisan, Design & Commission Information

Some Parvai commissions involve detailed conversations between patrons, our design team and the people involved in making the product.

Where a client provides personal photographs, family references, measurements, historic textile images, design references or other material for such a project, we use this information for the purpose for which it was provided.

We recognise that some commissioned work may carry personal or sentimental significance and treat such material with appropriate care.

Photographs, Testimonials & Patron Stories

Purchasing from Parvai does not automatically grant us permission to publicly use a patron's personal photographs, identity or private correspondence for promotional purposes.

Where we wish to feature identifiable patron material, testimonials or personal stories publicly, we will seek appropriate permission.

We may discuss our products, processes and commissioned work without identifying the client where doing so does not disclose private or personally identifiable information.

Marketing Communications

Where you have chosen to receive communications from us, we may occasionally contact you regarding new work, collections, events or other Parvai updates.

You may ask us to stop sending promotional communications at any time. Transactional communications relating to an existing purchase, payment, delivery, commission or service may still be sent where necessary.

Cookies & Website Information

Our website may use cookies and similar technologies necessary for the operation of the online store and to understand how the website is used.

Some cookies are essential for functions such as maintaining a shopping cart, completing checkout and securing transactions. Other cookies may support analytics and website improvement.

Your browser may allow you to control or disable certain cookies, although doing so may affect some website functions.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required for accounting, taxation, legal, regulatory, dispute-resolution or other legitimate business purposes.

Certain purchase, invoice and transaction records may therefore need to be retained even after a client asks us to stop general communications.

Information Security

We take reasonable administrative, technical and operational measures to protect the personal information entrusted to us.

However, no website, email system, messaging service or method of electronic transmission can be guaranteed to be completely secure. We therefore encourage clients to avoid sending unnecessary sensitive financial or personal information through unsecured communication channels.

International Clients

Parvai serves patrons in India and internationally.

Where you purchase from or communicate with us from outside India, information may need to be processed in India or by service providers operating in other jurisdictions in order to complete your transaction, payment, delivery or requested service.

Your Information & Choices

Subject to applicable law, you may contact us to:

• Ask what personal information we hold about you;

• Request correction of inaccurate or incomplete information;

• Ask us to update your contact details;

• Withdraw from promotional communications; or

• Request deletion or restriction of information where we are legally able to do so.

Certain records cannot be deleted where Parvai is required to retain them for taxation, accounting, regulatory, contractual or other legal purposes.

Children

Parvai's products and online store are intended for adults capable of entering into purchase transactions. We do not knowingly seek to collect personal information directly from children for commercial purposes.

Third-Party Websites

Our website may occasionally contain links to third-party websites or services. Parvai is not responsible for the privacy practices, content or security of websites operated independently by third parties. We encourage visitors to review the relevant privacy policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our operations, technology, service providers or applicable legal requirements.

The version published on our website will constitute the current Privacy Policy.

Contact Us

For questions regarding this Privacy Policy or the personal information you have shared with Parvai, please contact:

Parvai
10, Primus Building
Door No. SP-7A
Guindy Industrial Estate
Chennai – 600032
Tamil Nadu, India

Email: enquiry@theparvaishop.com
Phone / WhatsApp: +91 73585 50888

We will make every reasonable effort to address privacy-related enquiries clearly and appropriately.

One thing I would not publish yet without checking is a statement claiming full compliance with a particular privacy statute such as India's DPDP Act, GDPR or UAE privacy law. Because Parvai sells internationally, the applicable obligations can depend on where customers are located and how Shopify, Razorpay, analytics and marketing tools are configured. The policy above states what Parvai actually does without making an unnecessarily broad legal-compliance claim.