Returns, Exchanges & Refunds

At Parvai, every product is carefully inspected before it is packed and dispatched. Many of our products are handwoven or handmade and produced in very small quantities. We therefore encourage clients to review the product photographs, descriptions, dimensions, materials and other specifications carefully before completing a purchase.

Returns

A return request must be raised within 2 days of receiving the product.

Returns will be considered only where:

1. The product has a visible defect or damage that materially affects its quality or use.

2. The product received materially differs from the specifications stated on our website at the time of purchase.

3. An incorrect product has been sent by Parvai.

We do not accept returns for a change of mind, personal preference, or where a client subsequently decides that they do not like the colour, design, texture, weight, drape or other characteristics that were reasonably represented and described at the time of purchase.

To request a return, please write to enquiry@theparvaishop.com within 2 days of delivery with your order details and photographs or videos clearly showing the concern. Please do not return a product until the return has been reviewed and authorised by Parvai.

Condition of Returns

An authorised return must reach us in its original condition. The product must be unused, unworn, unwashed and unaltered, with all original tags, packaging and accompanying materials intact.

Products showing signs of wear, perfume, makeup, stains, damage, washing, ironing, alteration or handling beyond what is reasonably necessary to inspect the product will not be eligible for a refund.

Parvai reserves the right to decline a return where these conditions have not been met.

Handwoven & Handmade Products

The character of handmade production is different from that of industrially manufactured goods.

Minor variations in weave, yarn, selvedge, joins, motifs, printing, dyeing, texture, handwork or finish can occur naturally through handloom and handmade processes. These variations do not ordinarily affect the quality or functionality of the product and will not be treated as defects.

Our assessment of a return will distinguish between a genuine defect and a characteristic inherent to the particular craft, material or method of production.

Colour & Product Representation

We make every reasonable effort to photograph and describe our products accurately. However, colours can vary between devices because of differences in screen calibration, brightness, resolution, colour temperature and display settings. The appearance of textiles can also change under different lighting conditions.

A difference arising solely from screen or individual colour perception will therefore not qualify as a defect.

If a particular colour, texture, weight or other detail is important to your purchase, we encourage you to contact us before placing the order. We are happy to provide additional clarification wherever possible.

Altered, Finished & Personalised Products

Products that have been altered, finished or personalised at the client's request cannot be returned or exchanged except where there is a genuine defect independent of the service requested.

This includes products for which services such as fall and pico, tasselling, blouse-piece detachment, blouse stitching, tailoring, custom finishing or other alterations have been undertaken.

Commissioned, Pre-Ordered & Made-to-Order Products

Commissioned, customised, recreated, pre-ordered and made-to-order products are produced specifically for an individual client and are therefore not eligible for cancellation, return or exchange once production has commenced.

Where such a product has a genuine defect or materially differs from the specifications expressly agreed with the client, Parvai will review the matter individually and determine an appropriate resolution.

Sale & Special-Priced Products

Products purchased on sale, during a special promotion or at a reduced price are not eligible for return or exchange for reasons of preference or change of mind.

This does not affect our responsibility where an incorrect product has been supplied or where there is a genuine defect that was not disclosed at the time of purchase.

Exchanges

Where a return has been approved, Parvai may, depending on the circumstances and availability, offer rectification, replacement, exchange, refund or store credit.

As many of our products are produced individually or in very limited quantities, an identical replacement may not always be possible.

Refunds

Refunds are processed only after the returned product has been received by Parvai, inspected and formally approved.

Monetary refunds can be made only to an Indian bank account, irrespective of the country, currency, card, account or payment method used for the original purchase.

Where an eligible Indian bank account is not available, or where the client prefers, the approved refundable amount will be provided as Parvai store credit for a future purchase.

Parvai is unable to remit refunds to international bank accounts, overseas cards or other foreign payment methods.

Approved refunds to Indian bank accounts are generally initiated within 3–7 working days after approval. The time taken for the amount to appear in the recipient's account may vary according to the receiving bank.

Refund Amount & Deductions

Where a refund is approved, the refundable amount will be calculated on the actual amount received by Parvai against the returned product, after accounting for amounts that are non-refundable, non-recoverable or have already been paid to third parties.

Depending on the transaction, deductions may include:

• Shipping, courier or delivery charges paid in connection with the order;

• International shipping charges;

• Return-shipping charges, where these are the client's responsibility;

• Customs duties, import duties, clearance charges or destination-country taxes;

• Currency-conversion or foreign-exchange charges;

• Bank, card, payment-gateway or transaction charges that are not reversed or recoverable by Parvai;

• Charges for stitching, alteration, finishing, personalisation or other services already completed at the client's request; and

• Any other third-party charge incurred specifically in fulfilling the order that is not recoverable by Parvai.

Taxes will be adjusted in accordance with applicable Indian tax law and the treatment permitted for the particular transaction. Where a tax collected on the sale can lawfully be reversed or adjusted following an approved return, the corresponding adjustment will form part of the refund calculation. Any statutory tax, duty or levy that cannot be recovered or reversed by Parvai will not form part of the refundable amount.

Parvai will communicate the final refundable amount and any applicable deductions when the return is approved.

Return Shipping

Where Parvai has supplied an incorrect product, or where a return is accepted because of a genuine defect or material discrepancy attributable to Parvai, we will communicate the appropriate return-shipping arrangement with the client.

Where a return is exceptionally accepted for any other reason, all return-shipping and related charges will be borne by the client.

International clients are responsible for ensuring that a return shipment is correctly declared as a returned product. Any customs duties, taxes, clearance fees or other charges incurred because of the return shipment may be deducted from the refundable amount where these costs are charged to Parvai.

Damage After Delivery

Parvai cannot accept responsibility for damage occurring after delivery as a result of wear, incorrect storage, improper handling, washing or dry-cleaning, ironing, exposure to moisture, perfume or chemicals, staining, colour transfer, or failure to follow the recommended care instructions.

Such damage will not qualify for return, replacement or refund.

Cancellations

If you wish to cancel an order, please contact us as soon as possible.

A cancellation may be considered only if the order has not entered processing, finishing, alteration, packing or dispatch.

Once any requested alteration, stitching or finishing service has commenced, or once an order has been dispatched, cancellation will not be possible.

Commissioned, customised, pre-ordered and made-to-order products cannot be cancelled once production has commenced.

Any approved cancellation refund will be subject to the same refund method, applicable deductions and tax treatment described in this policy.

Our Approach

We want every concern regarding a Parvai product to be considered carefully and fairly. Where there is a genuine issue with something we have supplied, we will work with the client toward an appropriate resolution.

At the same time, our return policy recognises the individual character of handmade products and the considerable work, materials and artisan time that go into producing them.