Shipping Policy
Shipping & Delivery
All orders are processed and shipped only after payment has been successfully received and confirmed.
Domestic Shipping
We offer complimentary standard shipping across India through India Post, our designated shipping partner for all domestic and international orders.
Standard orders are dispatched within 7–10 business days from the date of purchase. Once dispatched, delivery within India generally takes 2–7 business days, depending on the destination and postal network.
International Shipping
All international shipping rates stated by Parvai are based on India Post services.
A standard shipping fee of ₹2,000 applies to international orders valued below ₹50,000 and weighing under 5 kg. Orders exceeding this value or weight may attract additional shipping charges based on the destination, weight, package dimensions and applicable India Post rates.
International deliveries generally take 7–15 business days from dispatch, depending on the destination, customs clearance and local postal networks.
Customs duties, import taxes, clearance charges or other levies imposed by the destination country, where applicable, are the responsibility of the recipient and are not included in Parvai’s product or shipping charges.
Alternative Courier Services
India Post is Parvai’s standard shipping partner, and all complimentary or published shipping rates are based exclusively on India Post.
Should a client prefer another courier service, they are welcome to arrange collection directly or request Parvai to coordinate the shipment on their behalf. Any courier, insurance, handling or related charges arising from such an arrangement will be borne by the client and must be paid prior to dispatch.
Urgent Dispatch
Where possible, urgent dispatch may be arranged within 2–5 business days, subject to product readiness and shipping availability. Any additional charges will be communicated and confirmed before dispatch.
Made-to-Order, Pre-Order & Commissioned Pieces
Standard dispatch timelines do not apply to commissioned, customised, pre-ordered or made-to-order pieces. Production and expected dispatch timelines for these orders will be communicated separately.
Tracking & Delivery
Tracking details will be shared once an order has been dispatched.
Clients are requested to provide complete and accurate shipping addresses, postal codes and contact details. Once an order has been dispatched, changes to or redirection of the shipment may not be possible.
Additional shipping, redelivery or return charges resulting from an incorrect or incomplete address, unsuccessful delivery attempts or recipient unavailability may be borne by the client.
Damaged or Tampered Packages
Every Parvai order is carefully inspected and packed before dispatch. If the outer package appears visibly damaged, opened or tampered with upon delivery, please photograph the package before opening it and contact us immediately.
We recommend photographing or recording the opening of any visibly damaged package, as this may be required when raising a claim with the postal or courier service.
Delivery Timelines
All dispatch and delivery timelines are estimates rather than guaranteed delivery dates. Delays may occasionally occur due to public holidays, weather, customs procedures, postal disruptions, remote-location accessibility or other circumstances beyond Parvai’s reasonable control.